BoKo Concepts respects the privacy of people who visit our website, make an enquiry, or communicate with us about a project.
This Privacy Policy explains the kinds of personal information we may collect, why we collect it, how it may be used or disclosed, and how you can contact us about your information.
1. Information we may collect
When you submit a project enquiry or otherwise contact BoKo Concepts, we may collect information such as:
your name
email address
project type
visualisation service you are interested in
project overview or other information you provide
intended use of the proposed visuals
preferred project timing
current project stage
information about the plans, elevations, selections, photographs, references, 3D models, or other source material currently available
We may also collect technical information generated when you use our website, such as IP address, browser or device information, pages or resources requested, approximate location information, dates and times of access, and other website usage or server-log information.
We do not ask you to provide personal information that is not reasonably relevant to your enquiry or our work.
2. How we collect information
When you submit a project enquiry through our website, the information you provide is stored within BoKo's Hostinger website system, and an email notification is sent to BoKo at bokoconcepts@gmail.com. Enquiry information may also be recorded in BoKo's internal lead, project, or business administration records, where reasonably required to manage the enquiry or subsequent project.
We may collect information:
directly from you through our website enquiry form
when you email, call, or otherwise communicate with us
through later project correspondence and source material
automatically through our website hosting, security, or server systems
through website analytics or similar tools if those tools are enabled.
3. Why we collect and use information
We may use personal information to:
receive, assess, and respond to project enquiries
understand the proposed project and determine whether BoKo may be able to assist
clarify project scope, deliverables, and source information
prepare quotes or proposals
communicate with prospective and existing clients
establish and administer client projects
provide agreed visualisation services
maintain appropriate business, project, and administrative records
manage enquiries, follow-ups, and client relationships
operate, maintain, secure, and improve our website and business systems
If information is to be used for a materially different purpose, BoKo will consider whether further notice or consent is appropriate.
4. Website hosting, analytics, and cookies
BoKo's website is hosted using Hostinger.
BoKo currently uses Hostinger's built-in website traffic analytics to understand general website usage, such as visitor sessions, broad country information, and device type. Under BoKo's current website configuration, no Google Analytics, Meta Pixel, Hotjar, or similar third-party marketing analytics tools have been enabled.
BoKo's current website configuration does not use analytics or advertising cookies.
If BoKo later introduces third-party analytics, advertising pixels, cookies, or similar tracking technologies, this Privacy Policy and any required cookie or tracking controls will be reviewed before those tools are activated.
You may also be able to control certain cookies or tracking technologies through your browser settings or any privacy controls made available on the website.
5. Service providers and disclosure
BoKo may use third-party service providers to operate the website and business.
Depending on the services in use, personal information may be handled by providers involved in:
website hosting and website infrastructure
email and communications, including Google/Gmail
website security and spam protection
data storage and business administration
website analytics, if enabled
IT support
professional services such as accounting, legal, or insurance advice, where reasonably required.
BoKo may also disclose information where required or authorised by law.
We do not intend to disclose client project information publicly through our website, portfolio, or marketing solely because it has been provided through an enquiry.
Public use of client work is handled separately, having regard to appropriate permission, confidentiality requirements, and project timing.
6. Overseas processing
Some technology and service providers used by BoKo operate internationally and may process or store information outside Australia.
The countries in which information may be processed can depend on the provider, account configuration, and services being used.
7. Storage, security, and retention
BoKo takes reasonable steps appropriate to a small business to protect the information it holds from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Information may be stored in email systems, cloud storage, project records, and other business systems used by BoKo.
No internet or electronic storage system can be guaranteed to be completely secure.
Information will generally be retained for as long as reasonably required for the relevant enquiry, client relationship, project, business administration, record-keeping, or legal purpose. Information that is no longer reasonably required should be deleted, de-identified, or archived where appropriate.
8. Access and correction
If you would like to ask what personal information BoKo holds about you, or believe information we hold is inaccurate or needs to be updated, please contact us.
We may need to verify your identity before providing access to certain information.
9. Privacy questions or complaints
If you have a question or concern about how BoKo has handled your personal information, please contact us at:
BoKo Concepts
Adelaide, South Australia
Email: bokoconcepts@gmail.com
We will consider the issue and respond within a reasonable period.
Where Australian privacy legislation applies, and you remain dissatisfied after raising the matter with us, you may also have the right to contact the Office of the Australian Information Commissioner.
10. Changes to this policy
BoKo may update this Privacy Policy where our website, technology providers, information-handling practices, or legal requirements change.
The current version will be published on this website with its most recent update date.
